Terms of Service

1. Accounts and organizations

When you sign up you create an organization workspace. You are responsible for the accuracy of your account information, for safeguarding your credentials, and for all activity under your organization. You must be at least 18 and authorized to bind your organization to these Terms.

2. Subscriptions, billing, and trials

Paid plans are billed in advance on a recurring basis through our payment processor. Trials convert to the selected paid plan unless cancelled before the trial ends. Plan limits (properties, users, leads, and metered usage such as AI, SMS, email, and voice) are described on our pricing page and enforced in-product. Overage usage is billed at the posted rates. Fees are non-refundable except where required by law.

3. Acceptable use

You agree not to misuse the service: no unlawful activity, no attempts to breach tenant isolation or access another organization’s data, no sending of messages that violate anti-spam laws (including CAN-SPAM and TCPA), and no uploading of content you lack the right to use. You are responsible for obtaining any consents required to contact guests, tenants, owners, and vendors through the platform.

You also agree not to copy, decompile, disassemble, or reverse engineer the service, its apps, or its code; not to scrape or bulk-export the service by automated means except through features we provide; and not to use the service or its output to build or benchmark a competing product. Accounts opened for these purposes may be closed without notice.

4. Third-party integrations

Rentology connects to third-party services you choose to enable (such as OwnerRez, Stripe, Twilio, Google, PriceLabs, and listing channels). Your use of those services is governed by their own terms. We are not responsible for third-party services, and connecting them is at your discretion.

5. Your data

You retain ownership of the data you submit. You grant us a limited license to process it solely to provide and improve the service. Our handling of personal data is described in our Privacy Policy. Each organization’s data is logically isolated from every other organization.

6. Availability and support

We work to keep the service available and secure but do not guarantee uninterrupted operation. Planned maintenance and factors outside our control may affect availability. Support is provided through the channels listed in-product.

7. Termination

You may cancel at any time; your subscription remains active through the end of the current billing period. We may suspend or terminate access for material breach of these Terms. On termination you may export your data for a limited period as described in the Privacy Policy.

8. Disclaimers and limitation of liability

The service is provided “as is” without warranties of any kind to the fullest extent permitted by law. Rentology is a tool for managing your operations; it does not provide legal, tax, or accounting advice, and financial figures it generates are your responsibility to verify. To the extent permitted by law, our aggregate liability is limited to the fees you paid in the twelve months before the claim.

9. Changes to these Terms

We may update these Terms from time to time. Material changes will be communicated in-product or by email. Continued use after changes take effect constitutes acceptance.

10. Payment services (owner and vendor payouts)

If your organization turns on payouts, you (the property management company), not Rentology, are solely responsible for paying property owners their net rental proceeds under your management agreements and for paying the vendors you engage. Rentology provides the software through which you instruct those payouts. Rentology does not take ownership or custody of your, your owners' or your vendors' funds and is not a party to your management or vendor agreements.

Each payout is funded by a debit of a bank account you own and link through Plaid, for the exact payout amount, and is sent only after a payout approver you designate approves it. You set per-transfer and daily limits and may require a second approver. Payouts may be used only for net rental distributions to owners, reimbursement of owner expenses you owe, and payments to vendors you engaged.

You authorize Rentology, through Plaid Inc. and Plaid's originating depository financial institution, to electronically debit your linked funding account for the amount of each payout your approver authorizes, and, if necessary, to initiate adjusting entries for any debit made in error. This authorization stays in effect until you revoke it in writing or in Rentology with enough notice for us to act on it. You are liable for returned debits, return fees and any payout sent on your instruction.

You are responsible for obtaining each owner's and vendor's authorization to receive ACH, Same-Day ACH or real-time credits to the account they designate, for keeping it for two years after it ends as the NACHA Operating Rules require, and for complying with applicable law, including OFAC sanctions and the trust-account rules for property managers in your state. You may not use payouts for gambling, cryptocurrency, money transmission outside the permitted payouts, or any unlawful purpose. Rentology may delay, refuse or suspend any payout that appears unauthorized, fraudulent or unlawful.

Rentology uses Plaid Inc. (“Plaid”) to link bank accounts, verify account ownership and balances, and move funds. By linking an account, you grant Rentology and Plaid the right, power and authority to act on your behalf to access and transmit your personal and financial information from your financial institution. You agree to your personal and financial information being transferred, stored and processed by Plaid in accordance with the Plaid End User Privacy Policy.

11. Automated messages, AI assistants and call recording

Rentology sends texts, emails and voice messages to your contacts on your instruction, and offers AI assistants that answer guests, renters, tenants and callers on your behalf. You decide which assistants are on and what they may say; you remain responsible for every message sent under your name. An AI assistant never denies being automated when a person asks. Calls routed through your Rentology lines may be recorded for your records; callers hear a recording notice first.

Texting is subject to US carrier registration (A2P 10DLC). Texts from your lines start once the carriers approve your business registration, and Rentology holds a text to any number that replied STOP. You confirm that every number you text has agreed to receive texts from you, and that you keep that record. AI output can be wrong: review anything an assistant drafts about money, legal terms or safety before relying on it.

12. Data processing

For the personal data of your guests, tenants, owners and vendors, you are the controller and Rentology is your processor. Our Data Processing Addendum is part of these Terms, and the kinds of providers we rely on are listed on our subprocessor page, which we update before adding one.

13. Governing law and disputes

These Terms are governed by the laws of the State of Georgia, USA, without regard to its conflict-of-law rules. Any dispute that we cannot settle between us within 30 days of written notice is brought in the state or federal courts located in Fulton County, Georgia, and both sides consent to that venue. Where the law of your country gives you consumer rights that cannot be waived, those rights are not affected.

14. Contact

Questions about these Terms can be sent to support@rentology.ai.