Change a property's rent and fees — and where the change shows up

1. 1Open the property and find the Rates & fees card (or open Portfolio → Listings Dashboard and use the pencil on the Fees column — they are the same schedule).
2. 2Fees are grouped by length of stay. Short-term stays (Airbnb, VRBO, direct) carry the admin fee, the per-booking cleaning fee and the short-stay pet fee. Mid-term stays (30+ days) carry the utility cap, monthly cleaning, the mid-term pet fee, pet rent, move-out cleaning, the security deposit and the application fee.
3. 3Every fee shows a one-line explanation under it saying what it covers and which stays it applies to — read it before you change a number.
4. 4Edit the monthly rent and any fee, then Save.
5. 5The change is immediate in Rentology: Listings Dashboard, the property card, the MTR proposal builder and the go-live Brand & Rates step all show the new number right away.
6. 6Zillow, Trulia, HotPads, Realtor.com, RentPath, and Furnished Finder pick it up on their next scheduled pull of your feed — roughly every 2 hours, not instantly.
7. 7Use Copy fees to paste the whole schedule into an email to a prospect.

If something's off

• If you only change the rent — every other fee is kept exactly as it was — a rate edit never clears the fee schedule, and a fee edit never clears the rent.
• If you clear a fee box and save — that fee is removed on purpose. Leave a box untouched to keep its value.
• If a listing site still shows the old rent — the feed is pull-based — wait for the next pull. Nothing on your side needs re-sending.
• If you need the same schedule on several properties — use 'Also apply these fees to' in the Listings Dashboard editor and tick the other properties.
• If the edit controls aren't there — editing rates and fees is admin-only; everyone else sees the schedule read-only.
• If you see two pet fees — that is correct — they are different charges. A short-term guest pays the one-time short-stay pet fee and no pet rent; a mid-term tenant pays the higher one-time mid-term pet fee AND monthly pet rent for the length of the lease.
• If a short-term fee is missing from a proposal — that is deliberate. The proposal builder is a mid-term document, so it never seeds the admin fee, the per-booking cleaning fee or the short-stay pet fee. Use Add fee if one placement genuinely needs it.
• If nightly Airbnb or VRBO pricing looks unchanged — that is correct — nightly rates come from PriceLabs, not from this schedule. This is the monthly/mid-term rent the rental feeds publish.
• If a property is offboarded — it will not appear in the active listings or affect operations metrics.
• If a property is not live yet — the current pipeline step and who is responsible for the next action are shown under the property's address. You can now open the step directly or send a follow-up message to the responsible person. The follow-up action now includes sending reminders via email and text for owners, or a Team Hub message for teammates, with visibility on the last reminder sent. A property is considered live if it has a real listing URL on a channel or a published direct-booking site.

Related guides

• Add or edit property details like Year Built and Max Occupancy