The cleaner app — every turnover, code, checklist and photo on your cleaner's phone

1. 1Getting a cleaner in takes one action from you: assign them to a property. That assignment texts them their role, the property, a link to your app, and — the first time only — their 4-digit code. There is nothing to download from an app store and no password to invent: they open the link, enter their phone number and the code, and they stay signed in from then on. On both iPhone and Android they can add it to their home screen, where it behaves exactly like an installed app.
2. 2They open to their own schedule. Every turnover assigned to them, in date order, with the property, the address, the time window, and what they'll be paid. A new job arrives as a WhatsApp message (SMS if WhatsApp isn't available) that they accept with one tap — or decline, which immediately releases the job to the backup cleaner instead of turning into your 7 a.m. phone call.
3. 3They let themselves in. Opening a job shows every access code recorded on that property — front door, lockbox and where it hangs, gate, garage, building entrance, alarm, supply closet — plus access notes, backup key location, parking and the WiFi password. This is the part that ends the daily 'what's the code again?' call, and it's why codes never need to be texted or read out loud: they live behind a login, only for the cleaner assigned to that property, and they're always the current value.
4. 4They clock in — deliberately, and separately from opening the job, because clocking in while merely reading a job is the most common mistake cleaners make. If the job isn't scheduled for today the app asks them to confirm first.
5. 5They work the property's own checklist, room by room, ticking as they go and taking before and after photos at the points you require. If the property has a quirk — the second bathroom fan, the mattress protector, the coffee restock — it lives in the checklist rather than in someone's memory. An after photo is required before the job can be finished.
6. 6They report anything wrong in the moment: damage, a safety hazard, low supplies, or a note for you. Each report carries photos and lands with your team the way you configured — an in-app alert, a branded email, a Team Hub post, a due-dated task, or an automatic draft work order. A guest-damage claim usually has to be filed within days, and the cleaner's photo taken on the day is the evidence that makes it.
7. 7They finish. Completing the job is explicit and confirmed, and it locks the time record — clock-in, clock-out, total worked time. What it deliberately does NOT lock is the rest: they can still add photos and still report an issue afterwards, each stamped with the real time it arrived, because a cleaner remembering something in the car is far better than a cleaner staying quiet.
8. 8You see all of it without asking. Photos queue for review under the Photos tab, reports land under Reports, and the calendar shows each turnover unassigned (amber), assigned but unconfirmed (red), confirmed (green) or completed. Payment follows the same trail — a completed, verified clean is the thing that gets paid, so the record and the invoice never disagree.

If something's off

• If your cleaners have been doing everything by text for years — expect to spend one phone call per person, not a training programme. Call them once, stay on the line while they sign in (phone number plus the 4-digit code from their text), and have them open one real job. They stay signed in afterwards. Adoption is the whole game here — an app nobody opens looks exactly like an app nobody needed.
• If a cleaner says they can't find the app — they're probably looking in an app store. There is nothing to find there — it opens from the link in their text. Once open, 'Add to Home Screen' puts an icon on their phone that behaves like any other app.
• If a cleaner can't sign in — check the phone number on their record matches the phone they're using, then re-send the login from their row in the Cleaners tab. The 4-digit code is stable, so an older text still works — and the app never asks them to invent a password.
• If a cleaner can see the property but no codes — the property has none recorded. Add the front door code, lockbox code and location, spare key, supply closet, parking and WiFi under the property's Access details — the app shows exactly what is stored and nothing more.
• If a cleaner can't see any properties at all — they hold no assignment. A cleaner sees a property only if they are its primary or backup, or have a job there — having cleaned it before is not enough.
• If the property has no signal (basement, concrete stairwell, rural) — the app keeps working. Checklists tick and photos are captured offline and sync when signal returns — the cleaner doesn't have to stand in the driveway to finish a job.
• If you're worried about giving out door codes at all — this is strictly safer than the alternative you're comparing it to. Codes shown in the app are visible only to an assigned cleaner behind a login, are always the current value, and disappear when you remove the assignment. A code texted to someone lives in their message history forever and is wrong the moment you rotate it.
• If your cleaner's first language isn't English — the app carries a language setting per cleaner (English and Spanish today), and job messages go out on WhatsApp first — which in many markets is simply how people communicate about work.
• If you want proof for an owner or a platform claim — the photos are it. Every job's before and after shots are grouped by property, date and cleaner under the Photos tab, and you can approve or flag each one. That's also your evidence trail for a damage claim, which most booking platforms require within days of checkout.
• If a job sits 'in progress' for a long time — the cleaner clocked in and never completed. Total time is the sum of real worked sessions rather than the gap between the first clock-in and the last clock-out, so a stale session doesn't inflate anyone's hours — but it does mean the job was never finished in the record, so chase it.
• If you want the cleaner to see quality feedback — their app shows their own score — on-time rate, photo compliance, and your ratings. It works best when it isn't a surprise: tell people the score exists and what moves it.

Related guides

• Find cleaners in any market — a repeatable playbook for every city and country you operate in